SHN in a Disgusting Room Leaves Guests Complaining, especially in this Pandemic

It is nothing new for those who travelled during this period to be serving a 14 day stay-home notice (SHN) after their return. There are special hotels designated for the purpose of those under SHN, and one of them being Park Hotel Alexandra who recently raised questions on the cleanliness of their rooms.

Recently, a guest that goes by the name Sony, complained that the rooms cleanliness were questionable as he came across used earbuds all over the room, as well as dirty spoons. The toilet even had faeces that were not flushed . After the request got accepted, his second room was “acceptable” but was still lacking in hygiene. He claimed that he was too tired to change rooms again hence, he just cleaned and disinfected the room with his own supplies.

Expressing his dissatisfaction, he said, “You do a 14 day(s) stay-home notice to protect your family. But then you’re put in a hotel that’s not disinfected, and if the previous guest had Covid-19, how do we feel?”

Here is the list of the guest’s complaints that were not up to the cleanliness standards:

• Mouldy toilet floor
• Hair and dust found all over
• Urine  stains around the toilet
• Faeces in toilet that is left not flushed
• Used and unwashed spoons
• Coffee stains on the table
• Used cotton swab all over the room
• Mouldy hairdryer

It is surprising as this four-star hotel is actually an SG Clean certified hotel, which is supposed to ensure that there is frequent disinfection in the common areas and guest rooms, along with documentation to record their preventive measures.

The incident is now being investigated as to how the hotel could miss out on their basic hygiene requirements.

Images by Sony

SOURCE: Asia One & Mothership