Things to Look for When Contacting an Online Mortgage Consultancy

May 29, 2019
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Purchasing a mortgage is arguably one of the most important life decisions that you will ever have to make. This is why it is crucial to work with a trusted provider that is able to offer a superior level of transparency. It therefore makes perfect sense that presentation is important; especially when speaking of a website. Are there any hallmarks of a reputable firm, what are some warning signs to look out for and what are some of the latest technologies that providers are employing within their websites? Let us take a quick look at the answers to all three of these questions.

The Website Layout and Presentation

Would you ever sign an important legal document without first reading the fine print? In the same manner, it is best to avoid a website that is poorly laid out or nearly impossible to navigate. This might illustrate that the firm in question is not as organised as it should be. Some of the aspects associated with a well-designed portal include:

  • A navigation bar that is easy to understand.

  • Pages that are all presented in the same manner.

  • A clear means to contact a representative.

  • Content that is easy to read and concise.

Part of this presentation includes evidence that the mortgage provider is a member of the relevant governmental agencies. This is normally stated at the bottom of the main page (it may also include other details such as a registration number).  

If a website is poorly designed or presented in a haphazard manner, it is only logical to assume that you might be forced to deal with substandard service personnel. It is therefore best to look elsewhere for a mortgage provider.

User-Friendly Features and Tools

Functionality is just as important as the presentation of the website. What types of utilities and tools are offered? Some of the latest portals employ technology such as mortgage calculators in order to provide you with a bit of preliminary website before becoming further involved. Other useful features such as pages that open a separate window, hyperlinks to authoritative third-party resources and interactive infographics are likewise signs of a firm which deserves a closer look.

In fact, many modern mortgage providers are partnering with larger e-commerce firms such as Shopify due to the many user-friendly options which are offered. These will then translate directly to the experience of the visitor; offering a hands-on sense of clarity and insight at the appropriate times.

Mortgages represent a substantial financial commitment and as a result, no decision should ever be taken lightly. This is why performing an adequate amount of research in advance will help you make an informed decision. You are also mitigating the chances of encountering a less-than-transparent organisation. There are countless mortgage-related companies in Singapore and not all have been created equally. Please take into account the tips and suggestions mentioned above if you hope to come across the most appropriate provider for your unique needs.

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